Shipping policy
Domestic Shipping (South Africa)
Processing Time Orders are processed within 3–5 business days (Monday–Friday, excluding public holidays). Orders placed over weekends or on public holidays will be processed on the next business day.
Delivery Time frames
- Major metros (Johannesburg, Cape Town, Durban, Pretoria): 3–5 business days
- Regional areas: 5–7 business days
- Remote/outlying areas: 7–10 business days
Please note: Please provide a physical street address at checkout.
Shipping Rates
- Standard shipping: [R120]
- Free shipping on orders over [R800]
Tracking Once your order has been dispatched, you will receive a tracking number via email. You can track your parcel at www.thecourierguy.co.za.
International Shipping
We currently ship to select international destinations. International orders are fulfilled via [DHL / Aramex] and may take 10–21 business days depending on the destination and customs clearance.
Duties, taxes, and customs fees are the responsibility of the customer and are not included in the order total.
Important Notes
- Löwin Skin is not liable for delays caused by the shipping company, customs, or circumstances beyond our control.
- If your parcel is lost or damaged in transit, please contact us within 7 days of the expected delivery date at [info@lowinskin.com].
- Incorrect delivery addresses provided at checkout may result in delays or additional re-delivery fees.
Contact Us
For shipping queries, reach us at [info@lowinskin.com] or via our contact page.