Refund policy

In accordance with global retail industry standards and due to hygiene reasons, we are unable to accept exchanges of skincare products unless damaged, faulty or incorrectly supplied.

To complete your return, we require a receipt or proof of purchase and order number, you can contact us at info@lowinskin.com. Please note that returns will need to be sent to the following address: [13A Oxford Road,19 Hathersage Close, Bedfordview] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lowinskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Notification of customer’s intention to exercise the right of cancellation can be done by emailing us with customer’s order details, including customer order number and the description of the products which are being returned. If the customer returns products for reasons other than defects in the products, or incomplete or incorrect delivery, he/she will be required to arrange and pay for the direct costs of the return of the products to us. Upon exercising the right of cancellation, we undertake to reimburse the customer the full price of the products within thirty (30) days of the date of receipt of the cancellation, provided that they are shipped back unused and undamaged, in the original packaging, to the extent that they have been kept and used with all due care and attention. Refunds will only be made against the original credit card used or in the form of a voucher to shop on the site. It is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot be liable for returned products lost in transit.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We only replace items if they are defective, damaged or erroneously supplied. If you need to exchange it for the same item, send us an email at info@lowinskin.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lowinskin.com.